Just focus and get it done (and some notes from @ValioCon)

Last weekend, I attended the 2nd annual ValioCon in San Diego. The first happened just over a year ago. When I introduced myself to fellow designers, I listed off the latest things I had built and some well-known sites or projects that people could associate with my name.

But as I introduced myself, I found myself giving the same introduction as I did last year. Why? Because I haven't "released" anything new that I've been working on in over a year. I'm ashamed.

That's not to say I haven't done anything. I've been busy all year. FolioHD is gaining traction like crazy. I redesigned Bandzoogle's site manager platform. I did some work for Zillow. I've sold lots of premium Posterous themes. I'm now doing some pretty exciting design work at Kelley Blue Book (on a contract basis). Most importantly of all (to me), I've worked on exciting new projects of my own like The Mux and Less Neglect. But neither of those have been released yet, simply because they aren't finished. And surprisingly, those are the projects I've wanted to finish most of all.

During the conference last year, there were other designers who teased upcoming releases of their own products. Fast forward to this year. They still haven't been released either.

I don't know what their reasoning is, but I know I don't have many excuses. I simply need to focus. It's quite honestly embarassing to me that I have so many unfinished projects on my plate. Itn fact, it's a big problem of mine. I will half-finish projects, then get excited about something new and move on.

At ValioCon this year, I jotted down something a speaker said relating to getting things done:

Treat side-projects like a real job. Have a product schedule, deadlines, and make sure you meet them and consequences if you don't.

This is something I plan to implement in all of my side projects.

I also think it's a time management issue. I make sure I have a healthy balance of work and personal time in my life. I think it's important to rest and have fun. But in order to finish things, it's sometimes important to make sacrifices. Another speaker at ValioCon gave this piece of advice:

There's an unhealthy point in any side business where you have to sacrifice something.

Things simply aren't going to get done on their own. It takes serious focus and sometimes sacrifice if you want to get where you want to go.

Setting reasonable goals and expectations is important. If you don't, there's a good chance you'll end up in a similar situation where you look back and realize you haven't made it any closer to your personal goals than you were a year ago.

So my new goal is to release a working version of The Mux, and a beta version of Less Neglect by the time I turn 25 next month. That leaves just over a month to release two half-finished products. I think it's doable. And if I stick to a written schedule, it definitely is.

But I could use your help, internet. Hold me accountable!

Joining a startup: high salary, no equity OR "startup salary" with equity?

TL;DR: Push for stock options from companies who don't want to give them, and always avoid them from those that offer.

As a potential employee, the negotiation for equity is a great way to gauge the future of a new company.

If you know the signs, it can help you from getting screwed in the long run, potentially saving years of regret while waiting out the vesting period in the hopes the company will make it big.

It generally goes like this:

  • If founders openly offer lots of equity, chances are the company will never make it big. If you settle for equity and a lower-than-market rate, you're probably in for years of hard work that will never reap the vision you were sold when you joined the company.
  • If founders would rather pay a high hourly rate and offer no equity, chances are the company will succeed. This is a sign that there are big things at stake, and for one reason or another, they're holding their options close to their chest.

The founders who promise lots of equity by joining early are usually unintentional scam artists. They offer the world, but these founders are taking a stab in the dark (even though their idea might be good and well-intentioned) and generally have no real plan for execution. They're usually great salespeople who help you buy into the vision, but since they don't have a plan or the connections they need to make the company successful, you should stay away at all costs.

The founders who know what they're doing, have industry connections, and know their ideas will turn into profitable businesses will do as much as they can to maintain their stake. They don't need to offer copious amounts of equity because their idea and vision is enough to sell the typical prospective employee. And they're usually willing to fork over extra cash up front (market rate) to keep you happy.

(Of course, there are exceptions to this rule. But this is generally what I've noticed from my experience in the startup space.)

If you're facing the opportunity to work for companies in both categories, work for the latter who will pay market rate - who doesn't sell you the vision by promising fame and fortune. Opt for the company who knows what you're worth and pays accordingly.

The dance for something worthwhile is never easy. It's sort of like dating. If you go for the easy catch, are they really a catch? When you are forced to relentlessly persue (and then end up achieving) what you want, it's usually worth it.

The fight for equity at a company where equity will be valuable won't be easy to get. But if you keep these principles in mind and are able to fight for a meaningful stake, it's worth so much more than the equity that is freely handed out by companies that have no real future.

Update: There's some great feedback on Hacker News.

Why more companies should model customer service after Newport Lexus

There are companies who seemingly couldn't care less about their customers, and then there are companies like Newport Lexus. I've serviced my car at Newport Lexus for four years now, but the service has never been better than it is today.

Yesterday it was time to take my car in for service. I called and let my service rep know I'd be arriving in about 20 minutes. When I showed up, the paperwork was already filled out and my preference in loaner vehicles was sitting there waiting for me. All I had to do was sign the paperwork. I literally walked inside, sat down, signed on the dotted line, and walked out to my loaner. I was in and out in less time than it takes to make a latte.

It's refreshing to know that some companies still care about treating their customers right. This is the kind of level I try to give people who use the things I build, and I appreciate receiving the same kind of treatment. It's why we built Less Neglect - an amazing support tool to help us support our users of FolioHD and The Mux.

When businesses go the extra mile to make their customers feel special, the loyalty they'll have is far greater than if you simply provide adequate service. And that's what makes customers for life.

Oh, and if you own a Lexus in Socal, go visit Joey Wilchek at Newport Lexus.

We've got to do better

It's 2012 and setting up online accounts for things like credit cards, bank accounts and paying bills is still far too difficult. I spent last night helping my dad get set up with online accounts, and even for an average internet user like him, the process was horrific.

I was appauled at the number of ways web designers and developers continually make simple online tasks much harder than they should be.

It seems that few designers, developers and project managers of large web applications actually factor in how people actually use the internet.

Here are a few of the gaffes I discovered last night.

    Password Requirements

    Each site had different password requirements. Some sites required a special character like # or !, but other sites refused to accept such characters. Usually it isn't without trial and error that you realize this.

    (I've written ranted about password requirements before. I'm sure we're all in agreement that they should largely be abolished.)

    "Cancel Registration" Button? Seriously?

    Edison's registration form provided a "Cancel Registration" button their signup form, with equal size and weight as the "Submit Registration" button. I thought we all agreed this was a bad idea back in the days of the now-largely erradicated "Reset Form" button.

    Javascript Validation Gone Bad

    Another form didn't work with Chrome's autofill feature. It required the user to enter a 10-digit phone number (across three fields, of course). At the end of typing the last group of numbers, a second set of inputs appeared, requiring the user to re-enter the phone number to confirm accuracy.

    But because my dad used Chrome's auto-fill feature to enter the whole phone number automatically, it failed to trigger the javascript to show the second set of fields. This resulted in an error message telling him, "You forgot to enter a phone number" even though he already had.

    Making Answers to Challenge Questions Case-Sensitive

    This is always a bad idea. You might be surprised at how many people type things into fields in lowercase. But if you're asked to re-enter that info later (especially a proper noun)? You might capitalize it.

    "Enter Your Name as it Appears"

    Asking for bank account info, one form said to "Enter your name as it appears on your check." The name on my dad's check had his middle initial listed, followed by a period. He submitted the form and received an error message telling him periods weren't allowed.

    "If you created an account before August 18, 2005..."

    Do I even need to explain why this shouldn't even be on a REGISTER page?

    •  •  •

    Seriously, do we not even test what we build?

      My point: We've got to stop doing this. Even in 2012, we are still making web applications that still make basic tasks pretty painful. Quite frankly, it's embarassing.

      We've got to stop building for ourselves.

      As designers and developers, we sometimes get stuck in this false assumption that everyone uses the internet the same way we do. But we're in the minority.

      The next time you're building a form or creating a flow for a signup process, think through some of the issues that might come up as a result of your design.

      Watch a few people use your app. You'll be surprised at some of the things you'll see when looking through someone else's eyes.

      And the biggest point: Don't be lazy. That quick and dirty javascript validation you wrote? More people are going to be negatively affected by it than you think. Don't want to take the time to write helpers for each input field? A little clarification might save users a lot of headache.

      If you're interested in the topic of user experience and making things simple and easy for users, you should check out the book Don't Make Me Think by Steve Krug. It's a great introduction into avoiding a lot of basic usability problems that people still encounter every day.

        My thoughts on Twitter's acquisition of Posterous

        By now you've no doubt heard that Posterous has been acquired by Twitter. It's been a great run. I've loved every minute of being around Posterous. Here are a few personal highlights:

        • Written over 2,000 posts on Posterous since I joined three years ago. I also run 15 sites on Posterous.
        • Built and released 34 themes to Posterous users, racking up over 100,000,000 visits amongst those sites; also built all of Posterous' self-branded themes and ported over Metalab's themes from Tumblr
        • Started selling premium themes at themes.posterous.com, proving there is actually a market for premium Posterous themes
        • Created themes for Alexis Ohanian, Jenn Van Grove, Dell, The Onion, Arnold Schwarzenegger, + plenty of business users and organizations
        • And of course, created plenty of internal Posterous sites like 2012 Social Media Resolutions, the Switch to Posterous campaign, the old Help site, the former College Ambassadors campaign that eventually led to the hiring of Ryan Brown, + more
        • Met a ton of great people who I talk to on a daily basis. The friendships I've built as a result of using Posterous are irreplaceable.

        I have to say a big thanks to Garry and Sachin for letting me tag along and work with them on so many fun projects!

        While this acquisition is exciting for the team, many users are concerned about the future of the platform. Posterous is being vague about what will happen in the future. Until then, I'm going to continue using Posterous the way I always have.

        However if they do choose to shut down in the future, I have no doubt a suitable replacement will rise. Dustin Curtis has been hard at work at his own minimalistic blogging platform that he currently uses at dcurt.isGooley and I have been working on an idea for a while now, where a blogging platform is a large component. It has the potential to do everything that Posterous does and so much more. (The scope of our idea is much larger.) Sign up to find out what it's all about.

        My point is, if you're thinking about leaving Posterous now, don't rush to do it quite yet. There will be suitable alternatives. There's a reason Posterous users aren't already using Wordpress or Tumblr, and should Twitter shut down Posterous, there will be a void in the marketplace.

        Regardless, I'm looking forward to what the Posterous team builds as a part of Twitter. They're a brilliant team who will do great things to further evolve the way we communicate.