Why more companies should model customer service after Newport Lexus

There are companies who seemingly couldn't care less about their customers, and then there are companies like Newport Lexus. I've serviced my car at Newport Lexus for four years now, but the service has never been better than it is today.

Yesterday it was time to take my car in for service. I called and let my service rep know I'd be arriving in about 20 minutes. When I showed up, the paperwork was already filled out and my preference in loaner vehicles was sitting there waiting for me. All I had to do was sign the paperwork. I literally walked inside, sat down, signed on the dotted line, and walked out to my loaner. I was in and out in less time than it takes to make a latte.

It's refreshing to know that some companies still care about treating their customers right. This is the kind of level I try to give people who use the things I build, and I appreciate receiving the same kind of treatment. It's why we built Less Neglect - an amazing support tool to help us support our users of FolioHD and The Mux.

When businesses go the extra mile to make their customers feel special, the loyalty they'll have is far greater than if you simply provide adequate service. And that's what makes customers for life.

Oh, and if you own a Lexus in Socal, go visit Joey Wilchek at Newport Lexus.

Have I mentioned how much I love the first class customer service Newport Lexus?

If you have followed my blog for any amount of time, you're aware that I have sort of become a consumer brand advocate for Newport Lexus because of the way they spoil their customers, and I tend to share about my experiences on my blog, like here and here.

Today when I went in for a routine complimentary car wash, I had a low tire pressure warning on my dashboard. When my car returned from the wash, the warning was gone. Yes, the guys at Newport Lexus took the time to top off the air in my tires. What other dealership does that for you?? Not many that I know of, that's for sure.

To me, it's the little things that make a big difference, and Newport Lexus comes through every time. Now Lexus, just hurry up and build the rumored GS-F before I'm feeling spontaneous and go buy a Tesla.