Redesigns: Stripe UI 👍🏼, Stripe UX 👎🏼

When companies produce redesigns, the intention is usually to make things easier to use, make features more discoverable, and often to provide a visual refresh. As we all know, people don’t like change, so usually their is some level of revolt. This revolt usually subsides over the course of weeks or months and everyone moves on. But not always...

Stripe recently released an update of their dashboard. Initially I didn’t like it, but I decided to give it some time before passing judgment. It’s now been 2 months, and I still believe this is a huge step backwards in terms of usability. Stripe has managed to add additional steps to many steps of my typical workflow. Here are a few examples:

Dashboard
The old dashboard had 3 charts visible at all times: Volume, Charges and Customers Created. It was great to be able to quickly glance at all 3 metrics. 

Hotwire Express: The amazing support team that is no more

May 2010 in Memphis, TN: I open the door to my downtown hotel room. It smells a bit musty, the floors a bit creaky, and the noise from the street is surprisingly audible for a hotel of this rating. I reach for a complimentary water bottle to discover that the bottle's security seal had already been broken, indicating the bottle was already consumed and then refilled.

All this comes after my first impression, where I had trouble getting into the hotel in the first place because they lock their doors at night to keep the crazies of the night outside.

I felt uncomfortable. Really uncomfortable. And I didn't want to stay here for the next 3 nights that I had booked. Turns out there's more to Memphis than Beale Street!

So I called Hotwire. I spoke directly to a Hotwire Express support representative in the United States. After listening to my story, she explained that Hotwire doesn't offer refunds or exchanges (which I knew), but due to my history with them, they were going to rebook me in another hotel at their expense.

"We're all about tolerance, unless you disagree with us."

I'm deeply disappointed at the response that the Presidential election has evoked from my industry. Today, the CEO of a food delivery service, Grubhub, wrote a letter to his employees that essentially paired Trump voters with "hateful politics" and, while he didn't directly say it, inferred that if you support Trump, you should resign.

Everyone has a right to their own opinions, but in the same letter, he contradicts himself by saying, "I firmly believe that we must bring together different perspectives ... including ... cultural or ideological preferences."

The mantra of the left seems to be, "We're all about inclusiveness, unless you disagree with us." The hypocrisy of this mindset is ridiculous.

This party of "tolerance" is the same party whose supporters ruthlessly beat up Trump supporters. Before the election, anti-Trump demonstrators protested right here in Orange County by destroying police cars.

Quite honestly, I'm sick and tired of the hypocrisy of the left. Tolerance and inclusion needs to extend beyond the things that they agree withIt seems as if they lose all civility when people disagree with what they've decided is the difference between right and wrong.

Democrats have put themselves into this frenzy by misinterpreting statements by Trump and assigning new meanings to things he's said. Let's look at three Trump statements and analyze them without yelling and screaming at each other.