Cory Watilo

Despite the fact that the work I do is not top secret, nor do I have any enemies, I have always felt safer and better protected with the presence of security cameras. You just never know what you might pick up. Plus, I often work late at night and my office is next to a bar, and since my car sits outside, I like to be able to keep an eye on it at all times.

I've toyed around with semi-professional security systems (the kind that have dedicated DVRs and indoor/outdoor camera with LEDs for night vision), and basic wifi cameras for my house. Neither produce very high quality video. If you need to analyze somebody's face or try to read a license plate, you're pretty much screwed. The best you can get is a description of what someone is wearing or the model of a car.

When I went to set up my office cameras, a buddy of mine suggested using webcams. Typically we think of webcams as low-quality cameras that we use to talk to relatives or co-workers over Skype. But in reality, the quality of webcams have vastly improved in recent years. I've been using Microsoft's LifeCam, a 720p HD webcam for Skype, and am always being told how crisp and clear I look (and I'll take all the help I can get).

So I employed the same webcams for my security cameras, and they work great! The nice thing about these cameras in that they use a small footprint, and they are USB powered so you only need one cord running to it. Plus with USB extension cable with a built-in repeater for $10, you can safely wire a camera from a good distance from a computer. And image quality is great even at night. These Microsoft HD webcams used to run around $79. I just picked up another one on Amazon for $52.99.

I use a recording program from DeskShare called Security Monitor Pro that costs $90. This software allows me to start recording on motion detection. It takes video clips, still picture, and can even email me the media or publish to an ftp server. I record my cameras at 10fps, which allows me to see enough action so I don't miss anything, while not overloading my CPUs.

Then at the core of it all is a dedicated Acer Aspire. I picked up this $500 computer from Fry's. It's loaded with an Intel i3 at 3.06GHz with 6GB of RAM and a 1TB hard drive. It's amazing how inexpensive technology is these days. I previously had a lower-end Dell recording, but it only had a single core and it choked when I tried to view and record two near-HD streams.

So for as little as $700, I have a security system that is computer-based, and actually records higher quality video than typical dedicated prosumer security rigs.

Like I said, this is a little over the top for my needs, but it's nice to be able to see my surroundings. If you're looking to set up a basic security rig, I definitely recommend going this route. Like I said, I've toyed with lots of possibilities, and since this system records high quality video with great features that lets me see what's going on when I'm away from the office, there are really no downsides.

Problem = unhappy user
Last night I was infuriated by the fact that I was served three consecutive ads on Hulu. I thought to myself, "this is getting to be as bad as regular TV." I tweeted my disapproval, and then followed up by saying I was going to cancel my Hulu Plus account and then write a blog about how much I now hate them.

While I did end up canceling my Hulu Plus account, my bitterness toward Hulu was resolved by a few helpful tweets from @Hulu_Support, and thus, this post turns from a hateful rant about how Hulu is selling out (and how worthless Hulu Plus is, as the moment), to how much I appreciate attentive customer support.

A courteous reply from a company can completely change a user's opinion
As it turns out, the fact that Hulu ran three consecutive ads during a TV show is apparently a bug, and wasn't supposed to happen. I was informed of this by @Hulu_Support. The interesting thing is how little it takes to make people happy online (at least me). All the Hulu support rep did was admit the mistake and collect some information from me so they could troubleshoot the issue. Who knows if they're actually going to do anything with the information they got from me, but it was nice of them to ask. Also another observation: Hulu Support uses your first name when @replying. I thought this was a nice way to engage users, by responding to people and not just Twitter handles. A nice touch.

Great examples of customer support via Twitter: Hulu, Zappos, American Express
Other businesses should take notice of how businesses like Hulu, Zappos, and even American Express handle customer support on Twitter. I recently tweeted about Zappos, without expecting a response. As it turns out, Thomas Knoll, Community Architect at Zappos responded from his personal Twitter account, an account he doesn't typically use for customer support. This likely mindless action that took just a couple seconds on his part reaffirmed my positive opinion about Zappos, an opinion that is not likely to change based on that short encounter.

We all know newspapers are dying (even with ad revenue from their websites), but this looks to be a move of desperation. Here I am, trying to visit the site of our local newspaper, the Orange County Register, and I can't even read the article because a giant leaderboard ad is covering the story. And there is no way to close the ad. Ridiculous.

An even larger issue, besides the fact that I can't read the story, is that the interface of the website itself is terrible. In this particular post (screenshotted below), you'll notice that the entire article copy is below the fold. ("Below the fold" refers to the part of the website you can't see without scrolling.) Even if you aren't familiar with common web practices, it's kind of common sense that you should at least be able to read a little bit of the article without having to scroll.

Way too much space is taken up by those ridiculous Facebook Share, Tweet, and comment icons, and Facebook "recommend" link. I could go on and on and on...

Hey Register, hire me and you'll go out of business slower.

Oh, and their Twitter username is "OCReggie". Seriously?