LA Computer Center (lacc.com) is shady - don't buy from them

If you hit this article from a Google search of LA Computer Center at lacc.com, then I have done my job.

(I previously posted about Newport Lexus and landed on the first page of search results on Google when you search their name, so I'm hoping for the same thing here.)

About two weeks ago, I placed an order from lacc.com. I got an email confirmation saying my order had been placed, then later saying my credit card was authorized (whatever that means). After that, I didn't hear anything.

I waited patiently - over a week - before I sent LC Computer Center follow up email. Heard nothing. Then I sent another one. Nothing.

Today I tried to send them IMs, because they provide their screennames on their website. No response from all 3 reps. Their online chat was offline too. Calling them led to a voicemail system. What a joke.

Shortly after, I sent them an email asking for my order to be cancelled. It wasn't an hour later that I received the confirmation (below) that my order was cancelled. Gee, thanks for all the replies to my emails before...NOT.

Moral of the story: don't buy from lacc.com (LA Computer Center). Save your time and go buy on ebay like I did. Yeah, I had a UPS tracking number within an hour after my ebay purchase.


- Cory Watilo
http://corywatilo.com

---------- Forwarded message ----------
From: service@lacc.com <service@lacc.com>
Date: Thu, Nov 12, 2009 at 4:42 PM
Subject: Re: Feedback from LACC Website


Hi Cory,

This is to verify that your order has been cancelled.

Thank you,
Jeremie Sidle
LA Computer Center


On Fri, Nov 13, 2009 at 5:51 AM:
emailadd = service
orderno = 1256944742
rmano =
email =
msg = Please cancel order 1256944742 that was placed almost two weeks ago. I don't see that I've been charged, but if you continue this order, I will send it back (if I ever receive it) and will do a chargeback.
submit.x = 29
submit.y = 14

The magic of Macy's billing department calling me 100 times

Apparently I missed a payment on my Macy's card as a result of Intuit (who processes their online payments) not being able to "verify my identity." But the process of them trying to get a hold of me by phone has been absolutely ridiculous, because they block caller ID and never leave messages.

A while back, I was supposed to do something archaic like make copies of personal information and send to Intuit in the mail. Yeah, right. That never happened. Snail mail? Can't tell you the last time I sent something that way.

Skip forward to this past week. I have been getting calls on my Skype number 8 to 10 times a day from an unknown number that never left a message, and because I leave Skype running at home while I'm gone all day, I find out about the missed calls when I get home. With no callback number and no message, there's nothing I can do.

Just a few minutes ago, my Skype line rang once again, but this time I was in front of my computer. Turns out it was Macy's, trying to tell me that I forgot to pay my bill. Awesome. Thanks, Macy's for not ever LEAVING ME A MESSAGE. If you would have just left a nice little message, I would have taken care of this a week ago.

Lame. At least the Macy's rep was kind enough to reverse the fees once I explained the situation.