User experience follies from Google, a company who prides themselves on user experience

Apparently Google released a new version of Chrome within the last week. I just now picked it up, as I just restarted Chrome for the first time since like, ever. This version brought some changes to the interface, many of which have the loyal userbase of Chrome up in arms.

Google removed http:// from the query string

There are a few problems with this one.

The biggest issue: if I were to copy the above url from the address bar, what do you think it would copy? corywatilo.com? Nope. It would copy http://corywatilo.com/ - how does that make the copy/pasting experience consistent with what the user expects from what they see visually? It doesn't. I'll bet you the first time QA saw this change, they sent it back with a bug report attached.

Another issue: security. It is standard practice to SHOW "http" or "https" in the browser, and with good reason. Many large companies have launched campaigns recently, encouraging users to confirm they're on a secure website when making online purchases or dealing with finances by checking to make sure they're on a site with a prefix of https. Generally, a user confirms this by looking at the link in the address bar to see if they're on http or https. If the average person doesn't see http, they're probably going to tend to not notice that they're not on https.

And my last point is that it's just annoying, especially for developers. While this change doesn't break anything, it does make our job less easy by increasing the amount of uncertainty we have while developing, and more importantly, debugging problems. Without being able to explicitly see http, there's subconciously an increased risk that we're looking at the wrong url. At the very least, this should be a user configurable option. But it's not.

Google moved the Favorite icon

While this does make the favorite icon location consistent with Firefox's, it's a little interesting they'd move the icon this late in the game. It's not like Chrome was just released yesterday - the browser has been in development for four years.

Aside from that, it's actually a minor annoyance. With the way the interface used to be laid out, there was never a need for my mouse to move to the upper-right corner. Everything I needed was in the top left: Back, Refresh, Home, Favorite. Now that the favorite icon is in the top right, it's the odd man out. The mouse now has to make a special trip over there.

New Edit menu

Who at Google thought this was a good idea? Generally when you build an application on top of an existing operating system that you didn't develop, you try to make the experience seamless with that OS. You'll notice that all iPhone applications share the same type of buttons and inputs as those created by Apple. Likewise, all Windows programs have an Edit menu. It's just one of those things you don't mess with. Save reinventing the wheel for Chrome OS.

Comments

I like that the http:// isn't there anymore. Not only does it look simpler, but people won't waste time thinking you require a http:// or even a "www" when entering an address. But I agree for security reasons, it should be a user configurable "advanced" option.

I noticed that in Chrome 6.x there are icons in the omnibox, on the left of the address indicating the security level. They may have moved the Fav star to maintain the clean look. Regardless, in Chrome 5.x, I used to accidentally click on the star a lot when aiming for the address bar or refresh button. Very frustrating. I think this change is an improvement to the user experience and only takes only a day to get used to.

The new itunes for mac seems to have done something similar. The control buttons on the left are now vertical for some reason, like a traffic light. Now it's even less intuitive than before.
Since when has google been known for user experience? I've always thought of Google products as having *terrible* user experience. Usually I wish Apple could redesign the stuff Google builds.

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