Plaxo says I'm getting emails that I'm really not

I like it when web developers try to enhance interaction between their application and its users, but when it doesn't work, they just look silly.

Take the email I just got from Plaxo, for example. Plaxo sent me an email to inform me of pending connections that they want me to accept.

But because of the fact that I don't like receiving anything anything but messages from humans, I decided to unsubscribe. Because of the large number of types of email alerts you can subscribe to, Plaxo cleverly tells you what type of email you clicked from to get to the page.


It highlighted "Plaxo user surveys," indicating that I had just received this type of message. Unfortunately, this was not the type of email I received and I was already unsubscribed to the type of email alert it highlighted for me. (The type of email alert it should have highlighted was the one below it, "Digest of outstanding connection requests."


Despite the fact that they got it wrong, I like the idea of telling you which type of email alert you clicked from. Once Plaxo irons out the bugs (I originally saw this error a few months back, and it just happened to me again), this interface enhancement will be pretty useful, and I hope other companies will follow suit.

Comments

You seem to know what you are doing! Maybe you can help. I'm computer illiterate and when I tried to update my profile on Plaxo it saved updates incorrectly. After I clicked submit it would save the old info and the new info in various combinations. Plaxo sent about 15 notices (that's how many tries it took to display the correct info after submission) Does Plaxo have a problem, or did it take that many tries for me to figure out how to work the "edit" application? I'm still uncertain as to what I did to get the correct combination of updated info.

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