Just had a conversation with an Macy's customer service rep in India. It went like this:
Macy's rep: [insert heavy Indian accent] Thank you for calling Macys.com, how can I help you?
Me: Yes, I'm trying to find out my account number.
Macy's rep: I'd be happy to help you with that. Can I please get your Macy's account number first?
.................ummm, hello?????