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The worst mistake you can make as a user experience designer

There is nothing worse than navigating your mouse to click a link, only to find out the link was actually a dropdown menu. But it's too late, because you already clicked the link, so you're already being taken to a new page.

Example:

Vzw2

The problem? There is no indication this is a dropdown menu. It just looks like a link to a regular page.

Vzw1

So how should it work? If it's a hoverable area, the area shouldn't be clickable because you don't want to take the user to a different page if they click it. I wish more UX designers understood this basic concept. I cannot begin to explain the spout of frustration I just dealt with internally as I just ran into this on Verizon's website.

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Cory Watilo

Cory Watilo

Interface designer in Orange County, CA.